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Health

Canceled vaccine appointments, change in Prisma site hours leave many frustrated – WYFF4 Greenville

Several Prisma Health vaccine sites around the Upstate are operating under new hours starting Monday, and the changes led to long lines at one mass vaccination site.Prisma officials say certain sites will now be opening at 12 p.m. on Mondays.This includes the mass vaccination site in the old Kmart building near Greenville Memorial Hospital, as well as sites at Baptist Easley Hospital, Oconee Memorial Hospital, and The Ridge in Laurens County.Sky 4 flew over the vaccination site at the old Kmart near Prisma Greenville hospital about 2:30 p.m. The line wrapped around to the back of the building and the parking lot appeared full.Starting Monday, Prisma officials said the site at Greer Memorial Hospital will be open Tuesday through Saturday, and the site at Hillcrest Hospital will be open Tuesday through Thursday.According to Prisma, the shift in hours will act as a buffer against any vaccine delivery delays from DHEC.Dozens of people were left frustrated Monday morning though, after lining up at the mass vaccination site in Greenville. People came out before 7 a.m. to sign up for an appointment and get the vaccine.“I guess I just go home, and wait until tomorrow,” Rodney Lee said. “If I can’t get here tomorrow to get it taken care of, I guess I’ll just come back the following day and keep coming back until I get it taken care of.”Lee said his wife tried to schedule him an appointment online but had a hard time.“She got to the point where it said something about insurance and I would think Medicare and my supplemental is all the information she would have to put in,” he said. “But after 12 o’clock last night, she was pretty tired out and frustrated.”The schedule change also forced appointments before noon Monday to be canceled. WYFF heard from a number of viewers who had concerns about rescheduling their second dose appointment within the recommended window of time.Prisma encourages those patients to walk-in to a site to get the second dose on time.You can call Prisma’s helpline 833-2PRISMA (833-277-4762) for assistance with registration or to check on walk-in availability at the different sites. You can also call or go online to Prisma Health Vaccination Sites – Prisma Health to check walk-in availability.Officials say Prisma Health is now using MyChart, Prisma Health’s patient portal, instead of the federal vaccine registration system to schedule vaccine appointments for people who are eligible.They say the change will allow Prisma Health to register patients more easily, manage appointments more effectively and provide better technical assistance.Individuals who don’t have a MyChart account can visit mychart.prismahealth.org and click Sign Up Online or call Prisma Health at 1-833-2PRISMA (833-277-4762) to receive scheduling assistance.

Several Prisma Health vaccine sites around the Upstate are operating under new hours starting Monday, and the changes led to long lines at one mass vaccination site.

Prisma officials say certain sites will now be opening at 12 p.m. on Mondays.

This includes the mass vaccination site in the old Kmart building near Greenville Memorial Hospital, as well as sites at Baptist Easley Hospital, Oconee Memorial Hospital, and The Ridge in Laurens County.

Sky 4 flew over the vaccination site at the old Kmart near Prisma Greenville hospital about 2:30 p.m. The line wrapped around to the back of the building and the parking lot appeared full.

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Starting Monday, Prisma officials said the site at Greer Memorial Hospital will be open Tuesday through Saturday, and the site at Hillcrest Hospital will be open Tuesday through Thursday.

According to Prisma, the shift in hours will act as a buffer against any vaccine delivery delays from DHEC.

Dozens of people were left frustrated Monday morning though, after lining up at the mass vaccination site in Greenville. People came out before 7 a.m. to sign up for an appointment and get the vaccine.

“I guess I just go home, and wait until tomorrow,” Rodney Lee said. “If I can’t get here tomorrow to get it taken care of, I guess I’ll just come back the following day and keep coming back until I get it taken care of.”

Lee said his wife tried to schedule him an appointment online but had a hard time.

“She got to the point where it said something about insurance and I would think Medicare and my supplemental is all the information she would have to put in,” he said. “But after 12 o’clock last night, she was pretty tired out and frustrated.”

The schedule change also forced appointments before noon Monday to be canceled. WYFF heard from a number of viewers who had concerns about rescheduling their second dose appointment within the recommended window of time.

Prisma encourages those patients to walk-in to a site to get the second dose on time.

You can call Prisma’s helpline 833-2PRISMA (833-277-4762) for assistance with registration or to check on walk-in availability at the different sites. You can also call or go online to Prisma Health Vaccination Sites – Prisma Health to check walk-in availability.

Officials say Prisma Health is now using MyChart, Prisma Health’s patient portal, instead of the federal vaccine registration system to schedule vaccine appointments for people who are eligible.

They say the change will allow Prisma Health to register patients more easily, manage appointments more effectively and provide better technical assistance.

Individuals who don’t have a MyChart account can visit mychart.prismahealth.org and click Sign Up Online or call Prisma Health at 1-833-2PRISMA (833-277-4762) to receive scheduling assistance.

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